Effective Date: [22/05/2025]

At Artisanalecho, we are committed to offering high-quality sandalwood products crafted with care and authenticity. If you’re not completely satisfied with your purchase, please review our refund and return policy below.

 

1. Return Eligibility

We accept return requests only under the following circumstances:

  • You received a damaged or defective product

  • You received the wrong item

  • An item was missing from your package

To be eligible for a return:

  • The request must be made within 48 hours of receiving your order

  • The item must be unused, unopened, and in its original packaging

  • You must provide proof of purchase and photographic evidence (if applicable)

 

2. Non-Returnable Items

Due to the natural, personal-use nature of our products, we do not accept returns for:

  • Opened or used items

  • Products damaged due to misuse or mishandling

  • Items returned after 48 hours of delivery

  • Products purchased during a sale or promotion unless defective

 

3. How to Request a Return

To initiate a return, email us at dummy@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Once your return is reviewed and approved, we will share further instructions.

 

4. Refunds (If Applicable)

If your return is approved:

  • A refund will be issued to your original method of payment

  • Please allow 5–7 business days for the refund to reflect in your account

  • Shipping fees are non-refundable unless the error was from our side

 

5. Return Shipping

  • You will be responsible for return shipping costs, unless the product was incorrect or damaged upon arrival

  • We recommend using a trackable shipping method to ensure safe return

 

6. Late or Missing Refunds

If you haven’t received your refund within 7 days:

  • Check your bank or payment provider first

  • Then contact your card company or payment platform

  • If the issue persists, please reach out to us at support@artisanalecho.com

 

7. Contact Us

We’re here to help. If you have any questions regarding your return or refund:

📧 Email: support@artisanalecho.com
📍 Address: Moradabad, Uttar Pradesh – 244001